Head of Partner Solutions, Embedded - Remote

Overview

Gusto is seeking a dynamic and experienced Head of Partner Solutions to lead and scale our post-sales partner-facing teams, including Technical Solutions, Program Management, and Customer Experience (CX). This senior leadership role is pivotal in improving time-to-launch, scaling operational efficiencies, and ensuring impeccable service delivery for our partners building embedded payroll solutions.

In Short

• Lead and scale post-sales partner-facing teams.
• Drive success of Technical Solutions, Program Management, and CX teams.
• Collaborate with internal teams to drive partner success.
• Oversee complex partner implementations.
• Guide CX team to maintain high standards of payroll service.
• Develop strategies to scale operations and introduce efficiency measures.
• Manage relationships with B2B enterprise SaaS clients.
• Ensure end-to-end technical success of partners.
• Invest in team growth and relationship-building.
• Work in a fast-paced, startup-like environment.

Requirements

• 12-15+ years of experience in senior leadership roles.
• Experience in managing post-sales technical solutions and operations teams.
• Background in enterprise B2B SaaS companies.
• Proven ability to improve launch timelines and operational processes.
• Experience with developer-facing API products.
• Strong leadership and communication skills.
• Independent problem-solver with a builder mindset.
• Experience in scaling support teams.
• Payroll experience is a plus.

Benefits

• Collaborative and inclusive workplace.
• Opportunity to work with a diverse team.
• Competitive salary and benefits.
• Flexible work arrangements.
• Focus on employee growth and development.