Tax Resolution Advocate - Remote

Overview

This role offers an opportunity to utilize payroll expertise to enhance customer experience by resolving tax notices and collaborating with various teams.

In Short

• Provide exceptional service to customers.
• Research and resolve payroll tax notices.
• Interact with customers via email and phone.
• Document case details clearly.
• Collaborate with cross-functional teams.
• Communicate with government agencies.
• Manage time effectively to meet goals.
• Handle a queue of tax notices daily.
• Support fellow TaxRes Advocates.

Requirements

• 2-4 years of payroll experience.
• Ability to work collaboratively.
• Manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Highly organized and proactive.
• Commitment to providing exceptional customer experience.

Benefits

• Collaborative and inclusive workplace.
• Flexible work arrangements.
• Opportunities for professional development.
• Competitive compensation.
• Supportive team environment.