Dedicated Customer Success Manager - Remote

Overview

The Dedicated Customer Success Manager at Gusto will support current customers, drive feature adoption, and maintain customer satisfaction to ensure their success with the Gusto People Platform.

In Short

• Manage a book of business for Premium customers.
• Proactively educate customers on features and apps.
• Build trust with clients through regular engagement.
• Provide strategic recommendations based on client needs.
• Utilize data to gather insights and feedback.
• Assist clients in navigating Gusto’s organization.
• Leverage product knowledge to support customer needs.
• Gather insights to inform product and sales strategies.
• Represent the voice of the customer in internal discussions.
• Contribute to a best-in-class customer success team.

Requirements

• 2-4 years in customer-facing roles.
• Passionate about helping small businesses.
• Comfortable with ambiguity and experimentation.
• Exceptional communication skills.
• Analytic and strategic thinking abilities.
• Eager to learn new skills.
• Proficient in Gusto tools and systems.
• Strong Sandler selling skills.
• Comfortable with data analysis.
• Resilience is preferred.

Benefits

• Collaborative and inclusive workplace.
• Opportunity to work with a diverse team.
• Focus on employee growth and development.
• Flexible remote work options.
• Competitive compensation package.
• Supportive company culture.
• Access to health insurance and retirement plans.
• Engagement in meaningful work with small businesses.
• Opportunities for professional development.
• Commitment to diversity and equal opportunity.