Patient Experience Representative (Customer Experience Representative) - Remote

Overview

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, aiming to make great healthcare affordable while improving patient health.

In Short

• Serve as the first point of contact for patients and providers.
• Handle 30–40 calls per day and manage multiple interactions.
• Educate customers on their health plans and digital tools.
• Ensure accurate and timely handling of client calls.
• Document calls thoroughly and maintain professionalism.
• Work within core business hours, Monday–Friday.
• Opportunities for growth into various roles within the company.
• Follow HIPAA and confidentiality standards strictly.
• Collaborate across teams to solve complex questions.
• Receive a $500 bonus upon successful completion of training.

Requirements

• 2 years of experience in a healthcare contact center.
• 3+ years of overall customer service experience.
• Associate or Bachelor's degree preferred.
• Experience across multiple customer service channels.
• Strong communication and problem-solving skills.
• Ability to work in high-volume situations with empathy.

Benefits

• Work from Home flexibility.
• Comprehensive Medical, Dental, and Vision plans.
• 401(k) plan with employer match.
• Life and Disability insurance provided.
• Paid time off for work-life balance.
• Paid parental leave for new family members.
• Resources for professional growth and development.