Technical Support Associate - Spanish/German Bilingual - Remote

Overview

GrowthAssistant is seeking a skilled and motivated Technical Support Associate. This role involves setting up and configuring hotels during onboarding, scheduling and rescheduling customer success touchpoints, and responding to client inquiries across multiple channels.

In Short

• Setup and configure hotels during onboarding
• Schedule and reschedule customer success touchpoints
• Respond to client inquiries via phone, email, and chat
• Escalate client issues as needed
• Create process documentation
• Handle outbound communications
• Perform administrative tasks as needed
• Work from home
• Attend training and performance reviews
• Participate in special projects

Requirements

• 2+ years experience in technical or customer support
• 1+ years experience with Salesforce Service Cloud or similar
• Strong English communication skills
• Passion for client interaction
• Basic to intermediate Excel/GSheets skills
• Ability to follow processes accurately

Benefits

• Work from home
• Attendance, performance, and referral bonuses
• Paid holidays and time off
• Health insurance card