Healthcare Referral & Scheduling Coordinator - Remote

Overview

GrowthAssistant is seeking a skilled and motivated Healthcare Referral & Scheduling Coordinator to support mental healthcare operations by managing incoming referrals, scheduling appointments, and ensuring smooth transitions for clients into therapy services. You will serve as a key point of contact between our organization, care providers, and patients—helping to facilitate timely, high-quality access to mental healthcare.

In Short

• Manage incoming mental health referrals.
• Schedule appointments for clients.
• Ensure smooth transitions into therapy services.
• Communicate with care providers and patients.
• Maintain accurate records of referral activity.
• Assist clients with the therapy booking process.
• Respond to client inquiries via email and phone.
• Coordinate with external providers for care transitions.
• Work standard US Eastern Time business hours.
• Work from home opportunity.

Requirements

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Experience in fast-paced environments.
• Tech-savvy with the ability to learn new tools quickly.
• 2+ years of experience in medical scheduling or referral coordination.
• Familiarity with Zendesk or similar CRM systems.
• Knowledge of HIPAA standards.
• Intermediate proficiency in Google Sheets or Excel.
• Experience with Electronic Health Records (EHR).
• Availability to work standard US Eastern Time business hours.

Benefits

• Work From Home
• Attendance, Performance, and Referral Bonuses
• Paid Holidays and Time Off
• Health Insurance Card