Senior Customer Success Manager - Remote

Overview

We're seeking a technical Customer Success Manager for a growing team to drive AI-powered content strategies for enterprise clients. You’ll oversee AI workflow deployments, work closely with technical teams, and use data-driven insights to optimize performance. Exceptional spoken English is a must.

In Short

• Partner with clients to understand goals and tailor AI content solutions.
• Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows.
• Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance.
• Track key metrics (organic traffic, CTR, revenue) and refine strategies based on data insights.
• Train and support clients, troubleshooting issues and streamlining processes.

Requirements

• 5+ years managing software deployments and implementations, from onboarding to expansion.
• 3+ years working with enterprise customers on SaaS or AI-driven platforms.
• Proficiency in SQL, JAVA or Python is required.
• Strong analytical skills with a data-driven mindset.
• Excellent spoken English, capable of explaining complex technical concepts clearly.
• Experience thriving in fast-paced, high-growth environments.

Benefits

• Fully remote, flexible work environment.
• Competitive compensation.
• Work with a dynamic, innovative team at the forefront of AI content automation.