Senior BPO Operations Partner - Remote

Overview

We are hiring a Senior BPO Operations Partner to oversee and optimize our offshore delivery hub. This role is ideal for a leader who has built, managed, or scaled a BPO in the staffing/recruitment sector and understands the technical workflows behind ATS/HRIS platforms.

In Short

• Partner with executive leadership to design and expand BPO delivery models
• Manage vendor relationships, staffing operations, and offshore recruitment support teams
• Drive operational excellence, compliance, and data accuracy within recruitment systems
• Leverage ATS/HRIS platforms (Ashby, Workday, Bullhorn, etc.) to streamline workflows
• Develop KPIs, dashboards, and reporting structures for visibility across recruitment operations

Requirements

• Extensive experience leading BPO operations for recruitment/staffing organizations
• Strong working knowledge of ATS/HRIS platforms (Ashby experience highly valued)
• Proven ability to manage multi-level teams and deliver results at scale
• Strategic mindset with hands-on execution skills

Benefits

• Opportunity to work in a dynamic and growing environment
• Collaborate with executive leadership
• Impact the operational efficiency of recruitment processes
• Flexible work arrangements