BPO Manager – Recruitment & Staffing Operations - Remote

Overview

We are seeking an experienced BPO Manager with a strong background in the recruitment and staffing industry. The ideal candidate will have hands-on expertise in managing offshore teams, optimizing processes, and driving performance within a BPO setting.

In Short

• Lead and scale BPO operations to support global recruitment delivery
• Oversee day-to-day team management, SLAs, and client satisfaction
• Implement process improvements to drive efficiency and quality
• Manage integration and utilization of ATS/HRIS platforms (Ashby, Greenhouse, Lever, etc.)
• Collaborate with recruitment leadership to align BPO operations with hiring strategies

Requirements

• Proven experience managing or running a BPO within the recruitment/staffing industry
• Deep knowledge of ATS/HRIS systems (Ashby preferred)
• Strong leadership, performance management, and stakeholder communication skills
• Ability to work in a fast-paced, high-growth environment

Benefits

• No specific benefits listed in the job description.