Strategic Account Manager - Nearshore Software Development - Remote

Overview

This role is specifically for experienced Key Account Executives who have a proven track record of growing existing strategic enterprise accounts through upsell, cross-sell, and expansion within IT professional services (custom software development, data engineering, cloud services).

In Short

• Serve as the primary commercial and strategic point of contact for a portfolio of GAP’s key North American customers.
• Grow accounts profitably through upsell and cross-sell of GAP’s offerings.
• Build and maintain strong, customer-centric relationships.
• Lead commercial negotiations, renewals and expansions.
• Partner closely with GAP Delivery Directors and Engagement Managers.
• Collaborate with new business sales for smooth transitions.
• Identify and develop new opportunities within client organizations.
• Capture lessons learned and feed them back into GAP’s offerings.
• Generate referenceable customer success stories.
• Forecast and track key account metrics.

Requirements

• Proven track record in growing complex enterprise accounts.
• Deep commercial experience in IT services or nearshore software development.
• Comfort engaging executive stakeholders.
• Ability to manage expectations, risks and dependencies.
• Experience in leading business reviews with clients.
• Strong negotiation and communication skills.
• Familiarity with CRM and reporting tools.

Benefits

• Comprehensive onboarding and ongoing enablement.
• Competitive, performance-based compensation.
• Paid time off and flexible work arrangements.
• People-centric policies and a modern, transparent culture.
• Strong leadership and emphasis on continuous learning.