Operations Trainer I, Revenue Cycle Management - Remote

Overview

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

In Short

• Deliver high-quality onboarding experiences for new teammates.
• Facilitate engaging live training sessions across onboarding, upskilling, and reskilling programs.
• Train staff on compliance with HIPAA, CMS, and payer-specific requirements.
• Use data to identify gaps and implement training that improves billing, collections, and denial management KPIs.
• Bridge knowledge gaps between RCM and other departments.
• Serve as a coach and learning partner for teammates post-onboarding.
• Partner with team leads and managers to identify performance trends.
• Support teammates in developing core competencies through coaching.
• Embed learning into daily workflows for just-in-time learning.
• Track and report on learning outcomes and engagement.

Requirements

• Hands-on experience with practice management systems and electronic health records.
• Proven track record of developing and delivering RCM training.
• Ability to support team members in achieving skill growth.
• Passionate about teammate success and long-term learning.
• Experience in Tech, HealthTech, or healthcare operations.
• Strong facilitation skills for interactive learning sessions.
• Comfortable coaching teammates one-on-one or in small groups.
• Ability to create psychologically safe learning environments.
• Confidence in navigating ambiguity and proposing new ideas.
• Familiarity with various payor types including commercial insurance and Medicaid.
• Comfortable using tools like LMS, design tools, and reporting suites.

Benefits

• Drive impact within the mental healthcare landscape.
• Comprehensive health insurance plans, including dental and vision.
• Flexible working hours and Time Off.
• Company-wide winter break and mental health mornings.
• Wellness Stipend and in-office meals.
• Continuous learning opportunities.
• Competitive salary.
• Opportunity to help build a rapidly scaling start-up.