Manager, Revenue Cycle Management Operations - Remote

Overview

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

In Short

• Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement
• Drive accountability with technical and staffing vendors supporting eligibility, billing, and follow-up activities
• Partner with Product, Service Success, and Clinical Operations teams to build automation, optimize processes, and ensure seamless integration and use of systems, tools, and technology to support common RCM tasks
• Manage metrics and analytics programs to help the leadership and team members make data-backed business decisions
• Develop and implement standard operating procedures for the workflows you create to enable the team to execute on them effectively and scalably

Requirements

• Minimum of 4 years of experience in the healthcare space, preferably in an operations, provider vendor management, consulting, or similar style role
• Significant understanding of end to end revenue cycle process and common pain points that cause reimbursement issues from payers
• Exposure to clinicians that provide mental health and/or telehealth services
• Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives
• Thoughtful and operationally excellent to set up processes and frameworks to achieve individual and team success
• Desires an environment that fosters growth through open feedback and high autonomy
• Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers