Technical Account Manager - Remote

Posted 3 weeks ago

Customer Service

Full Time

NY, USA

$53,000 - $80,000/year

Customer Service

Technical Account Management

Hubspot

Software Training

Payroll

Production Accounting

Communication Skills

Problem-solving

Digital Solutions

Environmental Sustainability

Overview

As a Technical Account Manager at GreenSlate, you will prioritize client needs and provide exceptional customer service while supporting VIP clients and promoting the company's green initiatives.

In Short

Manage incoming support calls and emails with urgency.
Assist VIP client Slack channels.
Transfer issues to team members as needed.
Support new client onboarding and training.
Lead payroll and crew member webinars.
Provide onsite crew member support.
Assist with UAT testing of software releases.
Log tickets using Hubspot help-desk software.
Submit software development requests.
Promote GreenSlate's environmental mission.

Requirements

Bachelor's degree or 2-3 years of related experience.
Customer service experience.
Passion for technology and the environment.
Ability to handle high volumes and work under pressure.
Problem-solving mindset.
Enthusiastic about providing superior service.
Willingness to learn GreenSlate software.
Knowledge of production accounting preferred.
Excellent communication skills.
Detail-oriented.

Benefits

Competitive salary packages with regular reviews.
Comprehensive benefits including 401(k) matching.
Remote work flexibility with necessary tools.
Impactful work in the entertainment industry.
Collaborative culture valuing communication and creativity.

GreenSlate

GreenSlate is the fastest-growing provider of technology and business solutions for media productions, specializing in advanced production accounting and entertainment payroll services. Their innovative cloud-based platform is transforming the entertainment industry's back-office operations by replacing outdated paper-based processes with efficient digital solutions. Serving studios, film franchises, independent producers, and content creators, GreenSlate enhances operational efficiencies, improves data accessibility, and reduces environmental impact. The company offers a range of services including payroll, production accounting, tax credit management, ACA compliance, and worker's compensation insurance, supporting some of the world's leading production teams.

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