Implementation Specialist - Remote

Overview

This role is remote within the United States. As the implementation specialist, you’ll be responsible for project onboarding/setup while providing clients with a friendly, positive, and knowledgeable experience.

In Short

• Analyze client questions and concerns, escalate problems to appropriate teams/departments.
• Provide client support services by answering calls and emails in a timely manner.
• Support the team with the collection of required client information for project set-up.
• Coordinate the delivery of check printing supplies to production.
• Input new projects in the payroll system.
• Complete basic software project setups as required by the client.
• Maintain Payroll Forms document repository and update forms as required.
• Utilize project management tools (Asana) to track the client’s journey.
• Transfer/escalate issues to other team members as required.
• Assist with answering basic software questions to assist users.

Requirements

• Bachelor's degree or equivalent.
• 2+ years in Customer Service.
• 1+ years in Software implementation/Project Onboarding.
• The ability to deal with high volumes and work under pressure.
• Self-monitoring, self-aware, and self-correcting.
• Enthusiastic attitude about providing superior customer service.
• Experience supporting accounting or business operations software.
• Excellent listening and communication skills.
• Extremely focused, highly organized, and detail-oriented.

Benefits

• Competitive salary packages tailored to experience.
• Comprehensive benefits including 401(k) matching and wellness discounts.
• Enjoy working remotely with necessary tools and support.
• Be part of impactful projects in the entertainment industry.
• Join a collaborative culture valuing open communication and creativity.