Customer Success Manager - Remote

Overview

Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector️🌱⚡. Accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability. Currently handling 30% of all the renewable energy in Spain, this solution allows green energy production to be more efficient and sustainable, bringing closer the goal of achieving a carbon-neutral world. ♻️🌿

Working for Green Eagle means growing along with the company and being part of the game-changer spirit🚀. If you are encouraged to do great things, join our team! 🤝💚

In Short

• We are seeking a talented, enthusiastic, and experienced individual to join our Customer Service team as a Customer Success Manager.
• This critical role ensures a seamless experience throughout the customer journey, driving satisfaction and engagement with our SaaS solution.
• You will play a dynamic role, blending customer experience assurance with a touch of project management.
• Collaboration is key, as you’ll work closely with our Sales and Product teams.
• You’ll be the key point of contact for ensuring customer satisfaction and maximizing the value they derive from our products.
• This customer-facing role is integral to onboarding clients effectively and driving their ongoing success.
• You’ll also coordinate internal resources to ensure excellence at every stage of the customer relationship.
• Conduct technical assessments and create onboarding timelines with the Project management team.
• Manage relationships, address escalations, and monitor customer health metrics.
• Analyze data to identify trends and propose improvements.

Requirements

• 3 to 6 years in customer service roles within tech-focused companies.
• Fluency in English (C1 level) and Spanish is required.
• Strong understanding of integrating and using B2B products.
• Outstanding client-facing and internal communication skills.
• Success in B2B, fast-paced environments.
• Experience or knowledge of the renewable energy sector is a bonus.

Benefits

• Voted a Great Place to Work® by our team members.
• A flexible work environment: 40% remote work and 60% from office.
• Collaborative culture valuing innovation, humility, and efficiency.
• Opportunities for growth and development within a rapidly expanding company.
• The opportunity to contribute to a sustainable future.
• Flexible compensation including discounts on childcare, transport, and meals.