Call Center Specialist - Remote

Overview

The Call Center Specialist will support answering phones and responding to members while performing data entry and clerical duties to assist the Medical Brokerage Call Center.

In Short

• Remote position based in Oregon.
• Full-time role with essential duties including data entry and phone support.
• Requires at least one year of call center or medical office experience.
• Must have excellent customer service and communication skills.
• Proficiency in Microsoft Office and Google Suites is necessary.
• Must handle sensitive information and multi-task effectively.
• Bilingual in Spanish is preferred.
• Competitive salary starting at $18.00 per hour.
• Offers medical, dental, and vision insurance.
• Includes paid time off and 401k contributions.

Requirements

• Minimum one year experience in a call center or medical office.
• Superior customer service skills.
• Excellent verbal and written communication skills.
• Technology savvy with Microsoft Office and Google Suites proficiency.
• Strong and reliable internet connection.
• Ability to multi-task in time-sensitive situations.
• Handles confidential information with care.
• Positive attitude towards problem-solving.
• High School Diploma or equivalent required.
• Bilingual in Spanish preferred but not required.

Benefits

• Competitive salary starting at $18.00 per hour.
• Medical, dental, and vision insurance for you and dependents.
• 22 paid time off days and 12 paid holidays.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA) with a $500 employer contribution.
• Wellness benefits.
• 401k contribution with 6.5% employer contributions.
• Cell phone and internet reimbursements.