Call Center Specialist - Remote

Overview

The Call Center Representative primarily services the members of the credit union through remote service over the phone and through electronic communications.

In Short

• Provide remote service to credit union members via phone and electronic communications.
• Assist members in the branch as needed.
• Promote and deliver credit union products and services.
• Determine member needs by actively promoting deposit products.
• Provide administrative support in branches as needed.
• Support management and other personnel with routine tasks.
• Maintain a professional and friendly image.
• Utilize various software applications and accounting systems.
• Exceed member expectations in service delivery.

Requirements

• High school diploma with experience in financial services or call center.
• Strong organizational and time management skills.
• Excellent oral and verbal communication skills.
• Professional communication and writing skills.
• Knowledge of credit union products and services.
• Ability to effectively use computer technology.
• Present a professional image to members.

Benefits

• Opportunity to work in a supportive environment.
• Engagement with a diverse member base.
• Professional development opportunities.