Call Center Specialist - Remote

Overview

Join the Florida Institute of Pain Medicine as a Remote Call Center Specialist and become a vital part of our dedicated team committed to providing exceptional patient support and service.

In Short

• Handle inbound and outbound calls to schedule appointments and address patient inquiries
• Maintain accurate records of patient interactions in the CRM system
• Assist patients with insurance verification and billing questions
• Collaborate with healthcare providers for seamless patient communication
• Follow up with patients to confirm appointments and gather feedback
• Uphold confidentiality and comply with HIPAA regulations
• Proven experience in a call center or customer service role
• Excellent verbal and written communication skills
• Proficiency with CRM software and Microsoft Office Suite
• Ability to work independently in a remote environment

Requirements

• Strong organizational skills and attention to detail
• Ability to handle sensitive information with discretion
• Knowledge of healthcare terminology and insurance processes is a plus

Benefits

• Supportive and growth-oriented environment
• Opportunities for professional development
• Competitive compensation
• Flexible work schedule