Call Center Specialist - Remote

Overview

The Call Center Specialist will support with answering phones and responding to members, performing computer data entry, inquiry requests, and providing clerical duties to support the Medical Brokerage Call Center.

In Short

• Remote position based in Oregon.
• Full-time role as a Brokerage Intake Specialist.
• Handles data entry for ride and billing information.
• Maintains records and processes mail.
• Fields incoming phone calls and interviews clients.
• Assesses eligibility for ride requests.
• Documents service delivery issues.
• Requires superior customer service skills.
• Technology savvy, proficient in Microsoft Office and Google Suites.
• Bilingual in Spanish preferred.

Requirements

• Minimum one year experience in a call center or medical office.
• Excellent verbal and written communication skills.
• Strong and reliable internet connection.
• Ability to multi-task in time-sensitive situations.
• Handles confidential information sensitively.
• High School Diploma or equivalent required.

Benefits

• Starting salary of $18.00 per hour.
• Medical, dental, and vision insurance.
• 22 paid time off days and 12 paid holidays.
• 401k contribution with employer match.
• Cell phone and internet reimbursements.