UX Research Partner, Customer Success - Remote

Overview

Great Question is the all-in-one customer research platform for understanding your customers, empowering teams to conduct interviews, surveys, and prototype tests while using AI to analyze it all in one place. We are a well-funded startup backed by Y Combinator and Funders Club, working with innovative companies like Gusto, Canva & Brex.

In Short

• Join a fully-remote Customer Success team as a UX Research Partner.
• Train and onboard customers on software and research strategy.
• Document and share best practices in UX research.
• Run pilot programs and facilitate researcher office hours.
• Develop scalable research enablement materials.
• Work with Enterprise customers to democratize UX research.
• Collaborate with marketing, sales, product, and leadership.
• 5+ years of experience in UX research or related fields required.
• Customer-centric with a focus on positive user experiences.
• Ability to work independently in a remote setting.

Requirements

• 5+ years of experience in UX research or research operations.
• 3+ years of direct customer research or interaction.
• Experience in developing and implementing training programs.
• Ability to simplify complex information into actionable insights.
• Strong relationship-building skills with executive-level stakeholders.
• Demonstrated excellence in dependability and accountability.
• Coachable and able to thrive under pressure.

Benefits

• Competitive Salary + Equity.
• Medical Insurance - Large Company Contribution.
• Always Remote.
• Education Stipend.
• Flexible PTO and Holidays.
• Regular Team Events and Virtual Gatherings.