Seasonal Operations Support Specialist – Strategic Accounts - Remote

Overview

The Seasonal Operations Support Specialist – Strategic Accounts reports to the Senior Operations Strategic Accounts and supports the Operations Supply Chain team during peak season. This role monitors exception reporting, identifies and communicates anomalies, ensures data accuracy, and manages daily case activities through timely data entry, analysis, and reporting.

In Short

• Monitors exceptions reporting and communicates anomalies.
• Tracks operational metrics and service level agreements (SLAs).
• Demonstrates problem-solving skills and troubleshooting abilities.
• Accurately enters and manages data into Salesforce.
• Applies analytical skills to interpret data.
• Develops routine and ad-hoc reports using Excel, Salesforce, Power BI.
• Engages in team meetings, providing insights and recommendations.
• Assists with administrative tasks to support productivity.
• Works independently and collaboratively in a fast-paced environment.
• Preferred experience with Salesforce.

Requirements

• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office and data management software.
• Ability to work with large datasets.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks and demands.
• Capacity to work independently and collaboratively.
• Bachelor’s Degree.

Benefits

• Work remotely from anywhere in the USA.
• Opportunity to work with a mission-driven organization.
• Gain experience in operations and supply chain management.
• Engage with a collaborative team environment.
• Temporary position with a defined work period.