Director of Risk and Underwriting - Remote

Overview

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.

In Short

• A well-designed, forward-looking risk management strategy that reduces exposure, improves efficiency and enhances the merchant experience
• Streamlined operations with scalable structures that support growth without unnecessary headcount increases
• A unified, trusted Risk & Underwriting function seen as a strategic partner across Gravity
• Proactive identification of opportunities and gaps, leading to cross-functional innovation and improved performance
• Clear, consistent compliance with all regulatory and partner requirements

Requirements

• Collaborating cross-functionally to design and implement a holistic risk management strategy that balances growth, compliance, and client experience
• Serving as a hands-on leader who is able and willing to operate across all levels, from developing company-wide strategy, to stepping in alongside the team when needed.
• Collaboratively identify and analyze data to understand merchant risk profiles, proactively filling information gaps to make informed approval or denial decisions.
• Setting thoughtful, strategic company risk policies in partnership with team members and stakeholders to drive revenue while managing exposure
• Guiding the evolution of Risk, Underwriting, and Compliance teams and processes to meet the needs of a growing, dynamic organization
• Mentoring and coaching direct reports to build a high-performing, engaged, and collaborative team
• Defining and monitoring KPIs, SLAs, and daily decision metrics for the Risk & Underwriting team
• Serving as an escalation point for nuanced, high-stakes decisions and modeling strong judgment
• Analyzing processing data to mitigate risk, prevent losses, and identify new opportunities
• Leading cross-functional efforts to minimize losses and improve collections
• Developing best practices for monitoring high-risk or high-volume accounts
• Ensuring compliance with internal controls and regulatory standards (AML, KYC, OFAC, etc.)
• Overseeing audits and engagement with card brands, sponsor banks, and processors
• Advising on industry trends and shaping Gravity’s overall risk strategy

Benefits

• Collaborative team environment
• Opportunities for professional development
• Passionate company culture focused on community