Customer Care Specialist, Grammarly for Business - Remote

Overview

The Customer Care Specialist will provide accurate, empathetic support to Grammarly for Business and Education customers, collaborating with various teams to enhance customer relations and support capabilities.

In Short

• Assist customers with inquiries about product and subscription management.
• Guide customers through help desk interactions to ensure satisfaction.
• Proactively address customer dissatisfaction and offer solutions.
• Collaborate on projects to improve support operations.
• Engage with customers via email and live chat.
• Contribute to team performance targets and customer retention.
• Participate in training and development to enhance service skills.
• Utilize critical thinking to resolve customer issues effectively.
• Embrace Grammarly's values in all customer interactions.
• Support a hybrid work culture promoting collaboration and innovation.

Requirements

• Passion for outstanding customer service.
• Advanced proficiency in written and spoken English.
• Strong critical thinking and problem-solving skills.
• Clear and empathetic communication skills.
• Attention to detail and reading comprehension.
• Experience in customer service or support roles.
• Familiarity with software like macOS, Browsers, and Slack.
• Ability to make informed decisions independently.
• Commitment to company values and team objectives.
• Willingness to learn and adapt to new challenges.

Benefits

• Professional growth opportunities within a supportive environment.
• Comprehensive benefits package including health care.
• Support for home office setup and wellness stipends.
• Performance bonuses based on availability during peak hours.
• Collaborative culture promoting diversity and inclusion.