Customer Onboarding Solutions Architect - Remote

Overview

Grafana Labs is looking for a Customer Onboarding SA to join our world class Professional Services team. Our Onboarding Solutions Architects are responsible for customers being fully activated, and receiving value within 90 days of purchase. This is the most critical moment for any customer. Onboarding SAs provide customers with onboarding-focused training, direct implementation assistance, as well as business and technical consultation. All of this ensures they realize full value with Grafana in the first 90 days.

In Short

• Provision licenses for new customers
• Directly implement Grafana functionality during customer onboarding
• Be responsible for full activation within 90 days
• Collaborate with Sales, SEs and Observability Architects
• Teach training sessions using our standard content
• Collaborate with Customer Experience strategy teams
• Document and share customer success stories
• Maintain professionalism and technical acumen
• Have deep observability expertise
• Work with the team to enhance customer documentation

Requirements

• 2+ years of experience in deployment teams
• Exposure to o11y stack
• Proven track record of successful delivery of customer projects
• Self-starter, adept at picking up new skills
• Excellent communication skills
• Kubernetes experience
• Linux system administration
• Experience with Cloud Platforms - AWS, GCP, Azure
• Systems Architecture design

Benefits

• Equity
• Bonus (if applicable)
• Other benefits listed on the careers page