Technical Support Specialist - Remote

Overview

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

In Short

• Reproducing, analyzing, and evaluating requests and their impact to resolve or escalate incidents as needed.
• Creating and reviewing business incidents, checking for actions taken and compliance with SLA.
• Communicating issue resolutions with other departments.
• Monitoring product status and engaging responsible people to resolve urgent situations.
• Controlling SLA for incident resolution and escalating unresolved issues.

Requirements

• Minimum 1 year of experience in technical support.
• Experience in administrating (network troubleshooting, DevTools, logs parsing, etc.) is a plus.
• Strong experience with Jira and Confluence.
• Ability to work on several tasks in parallel and prioritize ongoing tasks.
• Excellent listening and communication skills, both written and verbal, analytical and problem-solving skills.
• Experience with monitoring and alerting services.

Benefits

• Sports compensation.
• Medical coverage.
• Psychological support.
• Home-office coverage.
• Remote work, coworking compensation.
• Childcare budget.
• Maternity leave.
• Paternity leave.
• Additional 2 days for family events.