Customer Service/Returns Agent - Remote

Overview

The Customer Service/Returns Agent is responsible for ensuring customers receive and return their vehicles in a timely manner while maintaining high standards of customer service and damage management.

In Short

• Ensure timely vehicle returns and excellent customer service.
• Complete all administrative tasks accurately.
• Communicate with fleet supervisors and damage departments.
• Process workshop vehicles according to procedures.
• Maintain health and safety standards.
• Work flexible hours, including evenings and weekends.
• Adhere to company policies and procedures.
• Participate in ad hoc duties as needed.
• Opportunities for career advancement and training.
• Competitive salary and benefits package.

Requirements

• Full clean B driving license for a minimum of 2 years.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced team environment.
• Flexibility in working hours.
• Desirable experience in car rental/sales.
• Passion for customer service.

Benefits

• Competitive salary.
• Starting 29 holidays, increasing with service length.
• Monthly uncapped commission.
• Medical refund scheme.
• Enhanced sick pay and maternity/paternity benefits.
• Pension scheme with employer matching.
• Access to employee benefits and discounts.
• Life Assurance at 2x basic salary.
• Career development opportunities.
• Voluntary flu vaccination voucher.