Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at GoGuardian, you will be responsible for expertly handling customer support requests, providing assistance to IT administrators, teachers, and faculty, and ensuring consistent and delightful support experiences.

In Short

• Support IT Administrators and educators with GoGuardian products.
• Respond to customer queries via email, chat, or phone.
• Assist during support hours and off-hour emergencies.
• Educate customers on self-task performance.
• Analyze product malfunctions and report findings.
• Follow up with customers to resolve technical issues.

Requirements

• Self-starter with excellent communication skills.
• Ability to multitask and manage time effectively.
• Strong technical troubleshooting skills.
• Experience in customer support or relationship management.
• Build trust through open communication.
• Comfortable with change and agile in approach.
• Flexible with shift schedule.

Benefits

• Competitive pay and complete health insurance.
• Flexible time off and paid holidays.
• Professional growth and personal well-being support.