Customer Success Manager - Foundation - Remote

Overview

The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management.

In Short

• Drive renewals and account retention by managing and nurturing customer relationships.
• Identify and execute expansion opportunities through upselling and cross-selling.
• Guide customers through onboarding and product adoption.
• Monitor and improve customer health using product usage analytics.
• Act as a strategic customer advocate within GoGuardian.
• Maintain a high-accuracy sales pipeline in Salesforce.
• Deliver exceptional customer experiences and support strategic initiatives.
• Collaborate with internal teams for seamless customer transitions.
• Meet or exceed renewal and expansion quotas.
• Engage with customers to enhance satisfaction and loyalty.

Requirements

• 1-2 years of experience in account management or customer success in B2B SaaS.
• Empathetic listener focused on understanding customer needs.
• Excellent time-management and organizational skills.
• Experience with CRM tools, preferably Salesforce.
• Strong verbal and written communication skills.
• Collaborative team player who adapts easily to change.
• Self-motivated and eager to learn in a fast-paced environment.

Benefits

• Competitive pay and complete health insurance.
• Flexible time off and paid holidays.
• Work from home funds and wellness days.
• 401(k) matching and employee equity plan.
• Professional growth support and personal well-being benefits.