District Manager - Parts & Service - Remote

Overview

The District Manager for Parts & Service is responsible for driving fixed operations revenue and enhancing customer experience for assigned GM dealerships in the Hudson and Minneapolis areas, working remotely from their home office.

In Short

• Drive fixed operations revenue and improve customer satisfaction.
• Consult with dealerships to implement business plans.
• Monitor KPIs such as parts sales and customer retention rates.
• Execute GM Customer Care and Aftersales programs.
• Analyze dealers' marketing and merchandising plans.
• Resolve aftersales customer needs and warranty administration.
• Prepare for dealer contact processes focusing on performance goals.
• Develop and implement annual business plans.
• Maintain strong relationships with dealership leadership teams.
• Work autonomously with effective time management.

Requirements

• Bachelor's Degree or equivalent experience.
• Minimum of 2 years in dealership fixed operations.
• Strong automotive industry knowledge.
• Excellent oral and written communication skills.
• Proficient in dealership service and parts operations.
• Strong consultative selling skills.
• Ability to analyze dealership performance and provide recommendations.
• Track record of driving results and managing change.
• Problem-solving skills and customer orientation.
• Ability to work independently and manage time effectively.

Benefits

• Paid time off including vacation and parental leave.
• Healthcare, dental, and vision insurance.
• 401K savings plan with company contributions.
• Tuition assistance and student loan refinancing.
• Discount on GM vehicles for employees and their families.