Customer Solutions Engineer - Remote

Overview

Glean is looking for a talented Customer Solutions Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh.

In Short

• Own the implementation, customization, proactive and reactive support for Glean customers
• Provide first response, technical troubleshooting, resolution and follow-through of customer issues and inquiries
• Assist customers in on-boarding additional datasources into Glean
• Educate customers on the use of Glean product features
• Identify system and user health issues through analysis key metrics
• Handle customer-impacting alerts which require coordination with customer admin
• Work closely with teams across Glean to drive product, process and service improvements

Requirements

• Professional presentation and interaction skills
• Plan and execute technical implementation of customer projects
• Proactive approach to delivering service to customers
• Highly organized and methodical
• Utilize metrics and objective measurements to assess success
• Technical problem solving skills
• Ability to debug issues including application logs and stack traces
• Experience in Customer Solutions Engineering or Support Engineering
• Hands-on experience in Search technologies or SaaS-based system integrations
• Experience with Cloud technologies (GCP, AWS, Azure)

Benefits

• Work from home or remotely until an office workspace is established
• Be part of a diverse and inclusive team
• Opportunity to work with leading venture capitalists
• Engage in a creative and passionate work environment