Data Scientist - Remote

Overview

Gladly is a customer-centered, AI-powered customer support platform that integrates various communication channels into a single conversation stream, focusing on delivering exceptional customer experiences.

In Short

• Collaborate with teams to understand business and customer needs.
• Influence product roadmap and strategy with quantitative insights.
• Design analyses to uncover product improvement opportunities.
• Develop algorithms to enhance customer service automation.
• Guide teams on best practices for product insights.
• Mentor other data scientists through reviews and guidance.

Requirements

• 5+ years of experience in data science or product analysis.
• Proven track record in designing and launching data science products.
• Strong SQL and Python skills for data manipulation.
• Understanding of machine learning algorithms.
• Excellent communication skills for data insights.
• Customer-centric approach to product development.
• Willingness to learn and adapt to new technologies.
• Experience with cross-functional teams.

Benefits

• Competitive salaries and stock options.
• Generous paid time off and parental leave.
• Fully remote work environment.
• Commitment to professional growth and inclusivity.