Remote Otter LogoRemoteOtter

Data Scientist - Remote

Posted 3 weeks ago

Overview

Gladly is a customer-centered, AI-powered customer support platform that integrates various communication channels into a single conversation stream, focusing on delivering exceptional customer experiences.

In Short

  • Collaborate with teams to understand business and customer needs.
  • Influence product roadmap and strategy with quantitative insights.
  • Design analyses to uncover product improvement opportunities.
  • Develop algorithms to enhance customer service automation.
  • Guide teams on best practices for product insights.
  • Mentor other data scientists through reviews and guidance.

Requirements

  • 5+ years of experience in data science or product analysis.
  • Proven track record in designing and launching data science products.
  • Strong SQL and Python skills for data manipulation.
  • Understanding of machine learning algorithms.
  • Excellent communication skills for data insights.
  • Customer-centric approach to product development.
  • Willingness to learn and adapt to new technologies.
  • Experience with cross-functional teams.

Benefits

  • Competitive salaries and stock options.
  • Generous paid time off and parental leave.
  • Fully remote work environment.
  • Commitment to professional growth and inclusivity.

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