Customer Support Coordinator - Work From Home - Remote

Overview

The Life and Benefit Policy Customer Support Coordinator is responsible for delivering high-quality service and administrative support to clients, policyholders, and internal teams related to life insurance and employee/group benefit products. This role involves responding to inquiries, processing policy changes, assisting with claims and billing issues, and ensuring the accurate maintenance of policy records. You will act as a critical liaison between the customer and the insurance provider, helping ensure client satisfaction and retention.

In Short

• Respond to incoming calls and emails regarding life and benefits policies.
• Educate policyholders on plan details, claims processes, and eligibility requirements.
• Process policy changes, including beneficiary updates and cancellations.
• Guide policyholders through the claims process.
• Resolve issues related to premium payments and billing accounts.
• Maintain organized records of customer interactions and policy updates.
• Participate in training and cross-functional meetings.
• Support team performance goals and contribute to a positive culture.

Requirements

• Experience in a customer service or insurance support role.
• Working knowledge of life insurance and group benefits.
• Life & Health insurance license (assistance provided if needed).

Benefits

• Performance-based compensation.
• Comprehensive health plans.
• Travel incentive.
• Career development programs.
• Remote work flexibility.