Manager, Customer Success Engineer, EMEA - Remote

Overview

The Manager, Customer Success Engineer (CSE) - EMEA leads a team of technical specialists focused on driving product adoption and value realization at scale across the EMEA region through GitLab's technology.

In Short

• Lead and mentor a team of Customer Success Engineers.
• Drive GitLab adoption and value realization.
• Develop scalable technical enablement strategies.
• Partner with Sales and Renewals teams for commercial alignment.
• Amplify customer needs and technical pain points.
• Design and implement customer success programs.
• Focus on measurable business outcomes.
• Communicate complex concepts clearly.
• Drive success through customer adoption rates.
• Foster a culture of technical excellence.

Requirements

• Deep understanding of DevSecOps practices.
• Experience in developing scalable enablement strategies.
• Strong leadership and communication skills.
• Ability to influence without direct authority.
• Proven track record in driving technical adoption.
• Experience working with distributed teams.
• Strong stakeholder management capabilities.
• Data-driven approach to measure program effectiveness.
• Focus on business impact of technical initiatives.
• Ability to translate technical concepts into business value.

Benefits

• Benefits to support your health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.