Customer Success Manager, UKI - Remote

Overview

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values.

In Short

• Partner with customers to achieve positive business outcomes.
• Guide customers on the GitLab platform and best practices.
• Understand the customer journey and future adoption.
• Act as a liaison for customer questions and issues.
• Manage a book of assigned customers for satisfaction and growth.
• Stay updated on GitLab releases.

Requirements

• Understanding of Git and branching strategies.
• Knowledge of software development lifecycle.
• Experience in Customer Success or related fields.
• Exceptional communication and organizational skills.
• Analytical and detail-oriented mindset.
• Project management experience.
• Alignment with GitLab values.
• Willingness to travel if needed.

Benefits

• Remote work flexibility.
• Inclusive and diverse workplace.
• Opportunities for career development.
• Access to advanced tools and technologies.
• Supportive team environment.