Customer Success Manager (UK) - Remote

Overview

As a Customer Success Manager (UK) at AuditBoard, you will play a pivotal role in ensuring our clients' success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships.

In Short

• Develop and maintain strong relationships with key customer stakeholders.
• Stay abreast of product updates and features.
• Proactively identify and address customer issues.
• Gather customer feedback and insights.
• Conduct training sessions to empower customers.
• Collaborate with customers to maximize product value.
• Identify and execute opportunities for account expansion.
• Exceptional communication and relationship-building skills.
• Fluency in English and German preferred.
• Self-motivated and proactive.

Requirements

• 3+ years of experience in Customer Success (CSM).
• Experience in audit, risk management, compliance, or GRC frameworks preferred.
• 1+ years of hands-on experience with AuditBoard modules preferred.
• Exceptional communication and problem-solving skills.
• Ability to interface with C-level executives.
• Familiarity with customer success tools like Gainsight, Salesforce.
• Ability to manage ambiguity effectively.
• Demonstrated fluency in English and German.

Benefits

• Career growth at a fast-growing SaaS company.
• $200/mo for personal enhancement.
• Remote and hybrid work options.
• Comprehensive employee health coverage.
• 401K with match (US) or pension with match (UK).
• Competitive compensation & bonus program.
• Flexible vacation or 25 days (UK).
• Time off for your birthday & volunteering.
• Employee resource groups.
• Opportunities for team and company-wide get-togethers.