Customer Support Agent (FR/EN) - Remote

Overview

As a Customer Support Agent, you’ll be the friendly, solution-focused voice supporting our clients—primarily the staff at shopping center information desks. You will help with technical issues and answer day-to-day questions, making their lives easier.

In Short

• Be the first point of contact for customer questions—via phone and email
• Provide thoughtful, friendly, and effective support with a problem-solving mindset
• Handle confidential information with care and professionalism
• Aim to resolve issues on the first interaction whenever possible
• Follow up on open inquiries to ensure timely resolution
• Stay up to date on new products, tools, and processes
• Communicate clearly and kindly, even when things get tricky

Requirements

• Fluent in French and English (other languages are a plus!)
• You’ll work from Sunday to Friday, with the flexibility to take one of those days off of your choice.
• Prior experience in a support or customer-facing role
• Proficient with Zendesk and JIRA
• Tech-savvy and quick to pick up new tools
• Great at juggling multiple tasks without dropping the ball
• Strong communication skills—both spoken and written

Benefits

• Freelance contract, 5 days a week
• Flexible work environment (100% remote job)
• Be part of a growing, international team that values collaboration and initiative