Senior Credit and Collections Analyst - Remote

Overview

We’re looking for a highly motivated and detail-oriented Senior Credit and Collections Analyst to join our growing Accounting team. This role plays a key part in managing the full credit and collections lifecycle—ensuring timely cash flow, accurate reconciliation of payments, and strong cross-functional collaboration with Sales, Finance, and Customer Success Teams.

In Short

• Own and manage the customer credit and collections process across two major business divisions (medical and government/VA contracts)
• Review, assess, and issue customer credits in accordance with internal controls and documented SOPs
• Proactively manage customer accounts, follow up on aging invoices, and maintain DSO targets
• Perform complex lockbox reconciliations, identifying and resolving payment discrepancies and missing funds across incomplete batches
• Collaborate with Sales and Finance to resolve issues around short payments, chargebacks, and discounts for large retail accounts (e.g., Costco, Walmart)
• Process and reconcile high-volume Stripe credit card and ACH transactions, ensuring accurate application to customer accounts
• Support month-end close, including journal entries, AR aging reports, and audit documentation
• Partner with leadership to identify process bottlenecks and contribute to automation initiatives to scale AR operations
• Maintain clean, audit-ready AR records in alignment with SOX and GAAP standards

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field
• 10+ years of experience in credit, collections, or accounts receivable
• Strong understanding of the full quote-to-cash lifecycle
• Proven success reconciling high-volume transactions and navigating ERP systems
• Experience with large ERP platforms such as SAP, Microsoft Dynamics, or NetSuite
• Advanced Excel skills; familiarity with lockbox processes, Stripe, and ACH transactions
• Excellent communication skills, and the ability to partner cross-functionally with internal stakeholders and external customers
• Manufacturing or medical device industry experience is a plus

Benefits

• Competitive salary and benefits package
• Opportunities for professional development
• Collaborative work environment
• Supportive leadership team
• Flexible work arrangements