Customer Service Representative (Healthcare Industry) - Remote

Overview

Wing Assistant is looking for a Customer Service Representative to work remotely in the healthcare industry, providing support to patients, clients, and caregivers.

In Short

• Respond to inbound calls and inquiries from patients and clients.
• Coordinate and book appointments or care services.
• Match caregivers to clients based on needs.
• Perform data entry and update client records.
• Manage follow-ups and communications promptly.
• Execute general administrative tasks to support operations.
• Work US hours (20-40 hours per week).
• Requires at least 1 year of experience in healthcare customer service.
• Excellent English communication skills are essential.
• Remote position with a supportive work environment.

Requirements

• At least 1 year of proven experience in healthcare customer service.
• Excellent English communication skills (B2 level).
• Strong organizational and time management skills.
• Proficiency with desktop sharing, cloud services, and CRM.
• Experience with MS Office and online calendars.
• Proactive with keen attention to detail.
• Able to work on a graveyard shift.
• Technical requirements include USB headset, webcam, and reliable internet.

Benefits

• Health Insurance (HMO).
• Performance incentives.
• Job security and stability.
• Paid training.
• Inclusive culture and upskilling opportunities.
• 100% work-from-home.
• Supportive team and opportunities for career growth.
• Fun work environment.
• Holiday and overtime pay.