Customer Success Advisor (English and Portuguese) - Remote

Overview

Are you ready to embark on an exciting and impactful career as a Customer Success Advisor? If you’re driven by delivering exceptional support and thrive in a dynamic environment, we have the perfect opportunity for you. In this role, you’ll play a key part in helping our valued clients achieve their business goals by addressing their inquiries and resolving issues through chat and email. Bring your expertise, and let’s create success together!

In Short

• Responding to inquiries and educating customers on products via chat and email
• Troubleshooting problems for customers
• Coordinating solutions with IT and management
• Helping customers build successful businesses
• Handling onboarding calls with customers
• Working in 8-hour shifts from 7 AM to 7 PM
• Excellent language skills in English and Portuguese required
• Online marketing acumen and technical background preferred
• Outgoing personality with superior communication skills
• Fully remote recruitment process

Requirements

• Excellent language skills in English and Portuguese (C1 level)
• Online marketing acumen and preferably some technical background
• Ability to handle multiple interactions simultaneously
• Superior verbal and written communication skills
• Outgoing “people person” with an upbeat attitude
• Willingness to speak with customers over the phone/via Teams call

Benefits

• Home office setup bonus of up to 1000 PLN
• Private medical care for employees and family members
• Employee referral program with bonuses
• Corporate life insurance
• Employee pension program (PPE)
• Wellbeing and mental health culture initiatives
• Modern equipment provided
• Language classes offered
• Internal initiatives like webinars and knowledge sharing