Application Support Team Lead - Remote

Overview

The Application Support Team Lead at Genesis is responsible for leading a global support team that ensures the stability of business applications and addresses client issues effectively.

In Short

• Lead a shift and team of support analysts.
• Manage incidents and critical problems during shifts.
• Provide 1st and 2nd line support for Low-Code Application Platform applications.
• Liaise between various IT teams and client IT departments.
• Communicate regularly with clients to provide updates and solutions.
• Document all activities for future reference.
• Understand and apply ITIL processes for incident and problem management.
• Track and monitor hosted platforms using tools like Prometheus and Data Dog.
• Participate in change management and application upgrades.
• Contribute to process improvement initiatives.

Requirements

• Technical-minded with strong problem-solving skills.
• Excellent communication skills for client interactions.
• Experience in application support and incident management.
• Familiarity with ITIL processes.
• Ability to work in a team and lead effectively.
• Experience with monitoring tools such as Splunk.
• Knowledge of capacity management.
• Experience in application upgrades and configurations.
• Ability to work shifts including weekends and evenings.
• Understanding of business flows and systems.

Benefits

• Inclusive and respectful company culture.
• Opportunity to work with a diverse workforce.
• Engagement in process improvement initiatives.
• Supportive work environment for self-starters.
• Exposure to innovative application development in financial markets.