Field Service Engineer Team Leader - Remote

Overview

The Field Service Engineer Team Leader oversees a team of engineers, focusing on personnel management, training, and daily operations to ensure optimal performance in the automotive service sector.

In Short

• Lead and manage a team of Field Service Engineers.
• Achieve performance goals through objective development and employee reviews.
• Host operational and performance review meetings.
• Analyze data on FSE operations and generate management reports.
• Train and manage FSEs on new product features.
• Review regional cases for quality and provide coaching.
• Foster relationships with Regional Management.
• Manage expense reports and procure necessary tools.
• Ensure high customer satisfaction across multiple locations.
• Work remotely from home in the southeastern MI area.

Requirements

• Proven leadership experience in managing a team.
• 5+ years of experience in an Automotive Dealership Service Department.
• Proficient in MS Office applications.
• Strong problem-solving and relationship management skills.
• Experience in creating and delivering training.
• Ability to work autonomously.
• Associate or bachelor’s degree in engineering or automotive technology preferred.
• Current certifications in Automotive Service Excellence Tests preferred.
• Knowledge of GM vehicle control systems and diagnostic tools.
• Ability to legally operate a motor vehicle.

Benefits

• Paid time off including vacation and parental leave.
• Comprehensive healthcare plans.
• 401K savings plan with company contributions.
• Global recognition program for employees.
• Tuition assistance and student loan refinancing.
• Discounts on GM vehicles for employees and families.