Director Client Relationship Manager (CRM) - Remote

Overview

GeBBS Healthcare Solutions is seeking a Director CRM to serve as a dedicated partner to a strategic healthcare client, with a primary focus on Health Information Management (HIM) and medical coding operations.

In Short

• Serve as the primary point of contact for a designated healthcare client.
• Build strong, trust-based relationships with HIM and coding leadership.
• Conduct regular client governance meetings for performance reviews.
• Provide subject matter expertise in medical coding.
• Monitor and analyze key performance indicators (KPIs).
• Identify opportunities to expand services within the assigned client account.
• Support leadership in renewal discussions and strategic account planning.
• Ensure effective communication across operations and quality teams.
• Drive continuous improvement initiatives to enhance performance.
• Manage client relationships and escalations effectively.

Requirements

• AHIMA Certification required (e.g., RHIA, RHIT, CCS, or CCS-P).
• Minimum 5+ years of experience in Health Information Management and/or medical coding.
• Experience in client-facing roles within healthcare or outsourcing environments.
• Strong knowledge of inpatient and outpatient coding guidelines.
• Proven ability to manage client relationships and performance discussions.
• Strong analytical, communication, and problem-solving skills.
• Ability to operate effectively in a fast-paced environment.

Benefits

• Opportunity to work with a strategic healthcare client.
• Engagement in a rapidly evolving industry.
• Collaboration with experienced healthcare professionals.
• Potential for career growth and development.
• Flexible working arrangements.