Remote Call Center Agent

Overview

Join our team at Geauga Credit Union as a Call Center Agent, where you can work remotely or in our office. As a key member of our Customer Service department, you will be responsible for providing exceptional service to our members over the phone. This role offers a great opportunity to showcase your communication skills and problem-solving abilities.

In Short

• Handle inbound and outbound calls from members regarding their accounts
• Assist members with account inquiries, transactions, and issue resolution
• Provide information on products and services offered by the credit union
• Maintain accurate records of all interactions with members
• Adhere to all compliance and regulatory guidelines

Requirements

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in basic computer skills

Benefits

• Opportunity to work remotely or in the office
• Join a supportive team environment
• Gain experience in customer service
• Enhance your communication and problem-solving skills
• Be part of a community-focused organization