Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Gcore, you will provide first-line support to customers and internal users, helping them with technical issues and consultations about our products and services.

In Short

• Handle customer and internal user requests via chat, email, and phone.
• Provide consultations about products and services including CDN, Cloud, Streaming, Hosting, DNS, and Storage.
• Resolve technical issues by providing diagnostics and escalating as necessary.
• 1+ year of Customer/Technical Support experience required.
• Experience with Zendesk and Jira is essential.
• Basic networking knowledge is required.
• Good understanding of hardware and software diagnostics.
• Excellent customer advocacy and soft skills are necessary.
• Ability to explain complex concepts clearly is important.
• Work two consecutive night shifts followed by two days off.

Requirements

• Good experience with Zendesk and Jira.
• Basic networking knowledge (TCP/IP, DNS, etc.).
• Good understanding of hardware and software diagnostics.
• English level B2 or higher.
• Strong problem-solving abilities and communication skills.
• Quick learner and organized team player.
• Responsible and polite with strong communication skills.
• Ability to prioritize tasks effectively.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote, hybrid, or office work options.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance for you and your family.
• 5 additional vacation days.
• Additional fully paid sick leave days.
• Allowance for significant life events and birthdays.
• Language classes available.
• Modern office space with free snacks and drinks.