Customer Growth Executive - Remote

Overview

The Customer Growth Executive plays a pivotal role in driving client success and business growth by managing strong client relationships and ensuring maximum value from GBG’s solutions.

In Short

• Foster and maintain strong, lasting relationships with clients.
• Identify upsell and cross-sell opportunities.
• Collaborate with internal teams to deliver optimized solutions.
• Lead contract renewals and negotiate terms.
• Conduct regular Quarterly Business Reviews (QBRs).
• Serve as a champion for clients, relaying feedback to internal teams.
• Monitor and report on key account metrics.
• Partner closely with Sales to transition new clients.

Requirements

• Proven experience in account management or client success.
• Strong relationship management skills.
• Ability to identify business growth opportunities.
• Excellent negotiation and communication skills.
• Experience in a fast-paced, dynamic environment.
• Technical expertise in identity verification and fraud prevention solutions.
• Willingness to travel up to 30% for client meetings.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health benefits.
• Opportunities for professional development and growth.
• Dynamic and supportive work environment.
• Flexible working arrangements.