Zendesk Developer - Remote

Overview

We are seeking a highly skilled and experienced Zendesk Developer with 5-7 years of experience in designing, implementing, and maintaining Zendesk solutions.

In Short

• Design and architect Zendesk solutions to meet customer service requirements.
• Collaborate with stakeholders to gather requirements and define business processes.
• Configure and customize Zendesk features, including ticketing and reporting.
• Develop and maintain Zendesk apps and integrations using APIs.
• Optimize Zendesk configurations for performance and usability.
• Provide technical guidance to support teams and end users.
• Troubleshoot and resolve issues related to Zendesk functionality.
• Stay current with Zendesk updates and industry best practices.

Requirements

• Bachelor's degree in Computer Science or related field.
• Proven experience as a Zendesk Administrator or Architect.
• Strong proficiency in Zendesk configuration and customization.
• Experience developing Zendesk apps and integrations.
• Solid understanding of customer service processes.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Zendesk certifications are a plus.

Benefits

• Competitive compensation and benefits.
• Flexible work environment.
• Opportunities for skill expansion.
• Supportive and innovative team culture.
• Impactful work that positively affects lives globally.