Customer Success Manager - Remote

Overview

The Customer Success Manager at G-P plays a crucial role in delivering exceptional customer experiences and driving retention, growth, and advocacy.

In Short

• Manage post-sales activities and customer onboarding.
• Build trusted relationships with key customer contacts.
• Ensure customer retention through regular check-ins and strategic reviews.
• Drive revenue growth through expansion and upsell opportunities.
• Advocate for customers within the organization.
• Maintain in-depth product and industry knowledge.
• Support seamless implementation of products and services.
• Work on cross-functional projects to enhance customer experience.
• 3-5 years of relevant experience required.
• Preferred experience in SaaS or HCM.

Requirements

• 3-5 years in Customer Success, Account Management, or Business Development.
• Experience in driving account growth and retention.
• Familiarity with project management and CRM tools.
• Strong interpersonal and communication skills.
• Ability to influence and manage customer relationships.
• Self-motivated and capable of driving initiatives.
• Problem-solving skills and strategic thinking.
• Experience in SaaS or global expansion industry preferred.

Benefits

• Competitive compensation and benefits.
• Flexibility in a remote-first environment.
• Opportunities for skill expansion and career growth.
• Diverse and inclusive workplace culture.
• Supportive of employees with disabilities.