Network Support Engineer (Level 3) - Remote

Overview

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.

In Short

• Fully remote position as a Tier 3 Support Engineer.
• Act as the ultimate escalation point for Level 1 and Level 2 help-desk technicians.
• Troubleshoot, configure, and manage complex routing and switching environments.
• Diagnose and resolve high-level system, server, and network outages.
• Assist in deploying and upgrading client infrastructure.
• Maintain documentation of client networks and configurations.
• Mentor junior staff and provide technical guidance.
• Focus on continuous improvement and client satisfaction.
• Work in a fast-paced, dynamic MSP setting.
• Embody core values of teamwork, integrity, and ownership.

Requirements

• Strong passion for networking, routing, and switching.
• Experience in managing complex IT environments.
• Ability to troubleshoot and resolve technical issues efficiently.
• Experience with cloud integrations and networking hardware.
• Excellent documentation skills.
• Strong communication and teamwork abilities.
• Proven track record in a Managed Service Provider setting.
• Ability to work independently and take ownership of tasks.
• Commitment to continuous learning and improvement.
• Experience mentoring or training junior technicians is a plus.

Benefits

• Work remotely from anywhere.
• Collaborative and supportive team environment.
• Opportunities for professional growth and development.
• Flexible working hours.
• Competitive salary and benefits package.
• Focus on employee well-being and satisfaction.
• Engagement in innovative projects and technologies.
• Access to training and resources for skill enhancement.
• Recognition of individual contributions and achievements.
• Inclusive company culture that values diversity.