Level 3 Support Engineer - Remote

Overview

We are seeking an ambitious and highly motivated Level 3 Support Engineer to join their company. You must be someone who likes challenges, adapts well to change and values career and personal growth. Dijital Team is a company that values and rewards honest hard work, we expect you to learn and adapt to our company values at all times.

In Short

• Act as an escalation point for Levels 1 and 2 (approx. 10 tickets per week)
• M365 configurations troubleshooting
• Network configuration troubleshooting
• Enterprise Application configuration including SSO in MS Entra
• Troubleshooting SOPHOS firewalls
• Design, deliver and implement IT projects
• MS365 migration
• File server migration
• Disaster recovery
• Maintain excellent customer relations

Requirements

• Minimum of 7+ years of experience in a managed services provider environment
• Confident and experienced working with M365
• Excellent English, verbal and written communication skills
• Strong technical troubleshooting and problem-solving skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Microsoft 365 Expert and Azure Associate or similar certification

Benefits

• Career and personal growth opportunities
• Rewarding honest hard work
• Collaborative team environment