1st Party Floating Representative - Remote

Overview

The 1st Party Floating Representative is a key function supporting 1st Party clients, providing timely, accurate, and courteous support service processing overflow workload as needed.

In Short

• Remote work available in specified states.
• Support 1st Party clients in various departments.
• Negotiate payment arrangements and resolve credit issues.
• Make and receive calls to gather information.
• Maintain detailed notes on customer interactions.
• Adhere to regulatory compliance policies.
• Schedule appointments and explain financial responsibilities.
• Communicate effectively with patients and insurance providers.
• Work in a comfortable remote environment.
• Participate in continuing education as needed.

Requirements

• High school diploma or equivalent.
• Clear communication skills, both verbal and written.
• Prior PC and keyboard knowledge.
• Basic math skills required.
• Interpersonal skills to handle sensitive situations.
• Attention to detail in data entry.
• Knowledge of healthcare billing practices preferred.
• Strong listening skills.

Benefits

• Market competitive compensation program.
• Health, dental, and vision insurance.
• 401(k) and Paid Time Off.
• Gym discounts and Health Savings Account.
• Paid holidays.